Frequently Asked Questions

Everything you need to know about shopping with Project Suya LLC

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, depending on your location.

What is your return policy?

We offer a 30-day return policy for most unused and unopened items. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my package?

Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

Project Suya LLC accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, we primarily ship within North America. We are working on expanding our logistics to support international shipping in the near future.

What should I do if my item arrives damaged?

If your product arrives damaged or defective, please take a photo of the item and the packaging and email it to our customer service team within 48 hours for a full replacement.